Submit a New Request
Raise a support ticket whenever you need assistance from the Benifex Support Team.
Simply select the appropriate request type, complete the required fields, and submit your request.
Track Your Requests
View all your active and previous support requests in one place.
You can:
- Check the status of your tickets
- View responses from the Support Team
- Add additional information or updates
- Receive notifications when your ticket is updated
Search for Answers
Before raising a ticket, you may find what you need in our Help Centre (coming soon!).
Browse articles, guides, and frequently asked questions to find solutions quickly.
Manage Communication in One Place
All updates relating to your request are stored within the ticket, making it easy to see the full history of conversations and actions taken.
Why We've Made This Change
Our new Support Portal provides a more modern, streamlined support experience that helps us:
- Resolve issues more efficiently
- Improve visibility of support requests
- Provide faster access to guidance and documentation
- Deliver a better overall customer experience